Cochran Cooling & Heating Customer Service Guarantees
Cochran Cooling & Heating is proud to present you with these GUARANTEES for its work.
Performance Guarantee: Using Testing, Science and Facts in reliance upon the Customer’s written verification of needs, Cochran Cooling & Air GUARANTEES it will develop a set of specifications and design and install a heating and air conditioning system that meets industry standards for those specifications. For two (2) years from the completion of installation, if the Customer believes at any time that the system is malfunctioning or failure in specifications, Cochran Cooling & Heating AT NO COST to Customer will test and repair any malfunction and/or correct any failure in specifications.
Gas Furnace Guarantee: If the heat exchanger on a new furnace recommended and installed by Cochran Cooling & Heating fails within 5 years of installation, Cochran Cooling & Heating GUARANTEES it will replace the heat exchanger or the entire furnace (at Cochran Cooling & Heating’s option) FREE of charge to the Customer.
Air Conditioner/Heat Pump Guarantee: If a Customer’s compressor on a new Air Conditioner or Heat Pump recommended and installed by Cochran Cooling & Heating fails within 5 years of installation, Cochran Cooling & Heating GUARANTEES it will replace the compressor or the entire outdoor unit (at Cochran Cooling & Heating’s option) FREE of charge to the Customer.
Clean Home Guarantee: Cochran Cooling & Heating cares about keeping its Customer’s home clean! If the Customer’s home is not left in the same condition of cleanliness as when work started, Cochran Cooling & Heating GUARANTEES it will promptly take action to complete clean-up.
24-Hour Service Guarantee: Cochran Cooling & Heating GUARANTEES that it will respond to Customer service calls within 24 hours.
Labor Guarantee: Cochran Cooling & Heating GUARANTEES its labor for up to Ten (10) years from date of installation, provided that the unit is serviced biannually under a service contract with Cochran Cooling & Heating. If service is not ordered biannual under a service contract, then this Guarantee expires as of the date 6 months after the later of the date of installation or the last date of service.
Personnel Guarantee: Cochran Cooling & Heating GUARANTEES that all Cochran Cooling & Heating personnel performing work at a Customer’s location are properly insured, duly licensed to the extent required by law, adequately trained and sufficiently skilled to perform the work assigned.
Workmanship Guarantee: Cochran Cooling & Heating GUARANTEES that all work performed by Cochran Cooling & Heating personnel will be of professional workmanlike quality that will pass in the trade as meeting the industry standards for such work.
Material Guarantee: Cochran Cooling & Heating GUARANTEES for Ten (10) years from date of installation against defects in all material recommended and installed by Cochran Cooling & Heating of the following:
• Sheet Metal straps, clamps, fasteners, hangers, locks, and drives;
• Condensate drain piping, hangings, and fittings;
• Equipment pads, jacks, stands, and vibration elimination devices;
• Refrigeration piping and insulation (excluding costs to gain access to underground or inaccessible piping).
Each product or service purchased may vary in warranty. Please review specific details with us prior to starting the job.